What is emotional intelligence?

A group of five skills that enables the best leaders to maximize their own and their follower performance.When senior managers at the company had a critical mass of "EI" capabilities,their divisions outperformed yearly earning goals 20%.

The "EI" skills are"

- Self awareness: 

 knowing one strengths,weakness,drives,values and impact on others.

-Self regulation:

controlling or redirecting disruptive impulses and moods.

-Motivation:
relishing achievement for its own sake

- Empathy:

understanding other people's emotional makeup

-Social skill: 

building rapport with others to move them in desired directions.

We are each born with certain levels of EI skills.But we can strengthen these abilities through persistence,practice and feedback from colleagues and coaches.