The fundamental attributes of Customer Service


-Availability

-Operational performance

-Service reliability 


Availability

-Stock out frequency ( Record the product details,Inventory etc.)

-Fill rate ( Service free,Price)

-Orders shipped complete ( Deliver to the customer on time)


Operational performance

-Speed (Efficiency of production, Speed)

-Consistency (Time management)

- Flexibility ( Product variety)

-Malfunction recovery (Multi task solution)


Service reliability

-The perfect order ( Sufficiency )

-Basic service platform ( Commitment level to serve customer)